Frequently Asked Questions

Do you want to know more about aupairjust4you how it works? In most cases you will find an answer right here. For more specific questions (pocket money, working hours, travel costs, etc.) please look under Site Map.

Each year, over 30,000 families find their nannies, au pairs, babysitters, tutors, housekeepers, pet sitters and senior care providers through Aupairjust4you. Our collective experience has helped us define an approach that may serve as a guide to your success. Once you have defined your general requirements and you’ve found several interesting caregiver candidates, you can start interviewing. This is the phase where you want to be quick and decisive to identify your top three candidates. Don’t pin all your hopes on one candidate as caregivers may also be in discussions with other families. 
During the interview process you will want to consider the following factors as you narrow your list of candidates and make your final decision...
If you have already registered on the aupairjust4you website, you can sign in from the upper right corner of the site by clicking the “Sign in” link. 
Use your email address and the password you received from aupairjust4you to access your account. 
You can easily change your sign in email address or password at any time. 
If you are a Registered Member or a Registered Guest and you’re not currently signed in, you will see the “Click to Sign in” link as a reminder that you need to sign in before you can make changes to your account or make contact.
If you have not received your password, check your spam folder. You must add aupairjust4you.com to your ” safe list ” or “Allow list ” in your email program, otherwise, your password and all other aupairjust4you emails may end up in your spam folder.
If you have registered with aupairjust4you and received your password via email, then there are only a few things that could be wrong.
Either your email address or password was not entered correctly.
Your password from aupairjust4you is a combination of letters and a number, unless you have changed it. Click here if you have forgotten your password and you want it sent to you.
When you receive your password again via email, try copying your email and password directly from the email, making sure not to copy any spaces on either side of your email or password, then paste them into the correct spaces in the sign in box on aupairjust4you and push the button, “Click to Sign in” and you should be able to access your account.
If you have lost or forgotten your password just click on this Lost Password link and you will be instructed to type in your email address so that your password can be emailed to you.
If you have not received your password, check your spam folder. You must add aupairjust4you.com to your ” safe list ” or “Allow list ” in your email program, otherwise, your password and all other aupairjust4you emails may end up in your spam folder. 
If you have registered with aupairjust4you and received your password via email, then there are only a few things that could be wrong. 
Either your email address or password was not entered correctly. 
Your password from aupairjust4you is a combination of letters and a number, unless you have changed it. Click here if you have forgotten your password and you want it sent to you. 
When you receive your password again via email, try copying your email and password directly from the email, making sure not to copy any spaces on either side of your email or password, then paste them into the correct spaces in the sign in box on aupairjust4you and push the button, “Click to Sign in” and you should be able to access your account.
aupairjust4you accepts PayPal, Visa, MasterCard, American Express. After you have registered, you will be asked if you’d like to become a member. 30, 90, and 180-day memberships are available. For pricing on membership plans, click become a member, here or on the home page. 
Please note: If you are paying by PayPal eCheck it usually takes about 4 days for an eCheck to clear through PayPal. When your eCheck clears, your services will be activated. 
Auto-Renew is automatically turned on for all membership purchases, securing discounted rate off future memberships while active. You can turn off Auto-Renew from your Manage Account page, or by deactivating or cancelling your account.
You can send a payment for your membership fee and any other available services via PayPal. Your account will be instantly credited with the services you purchased when your PayPal payment is verified.
  • Simply Click The Subscribe Tab Select The Services You Wish To Purchase Subscribe For Membership Benefits Build Trust With Background And Reference Reports Advertise To Feature Your Profile On The Site
  • Calculate The Total To Make Sure It’s Correct
  • Click Checkout And Review Your Cart
  • Click Checkout And Select PayPal As The Payment Type
  • Click The Check Out Button At The Bottom Of The Page
  • This Will Take You To Your PayPal Sign In Screen

Please note: If you are paying by Check it usually takes about 4 days for an Check to clear through PayPal. When your Check clears, your services will be activated.

Aupairjust4you ensures the quality of the search results through a number of measures. To ensure that only profiles of those au pairs who are currently actively searching for a host family, are displayed, the following conditions apply:

  • Only Profiles With A Current Start Date Or A Start Date In The Future Are Displayed. Profiles With Start Dates Which Lie In The Past Are Not Shown.
  • Only Au Pairs Who Have Logged Into Their Profiles Within The Last 14 Days Are Displayed In The Lists. We Presume That These Au Pairs Are Still Looking For A Family, Even Though There Might Be A Few Among Them, Who Have Already Found Someone.
  • Profiles Of Au Pairs Who Have Already Found A Family Are Manually Deactivated By The Au Pair Or The Aupairjust4you Team.
  • Au Pairs Who Have Too Many Unanswered Messages Are Equally Not Displayed. Should You Notice That An Au Pair Is Not Actively Looking For A Placement, Please Contact Us. We Appreciate Our Users’ Support In Helping Make Aupairjust4you The Most Trusted Online Au Pair Agency.
Over the years, aupairjust4you has steadily been developing various security measures to ensure the quality and reliability of the data provided on our website. Checking profiles is one of them, and contrary to what you might think, many of these checks are done automatically by our systems. However, the biggest part is manually done by the aupairjust4you Team. Read more about aupairjust4you security measures. 
As a host family you can also do a lot to find out whether the au pairs you are contacting are genuine or not. 
If you have any doubts about an au pair, stop the contact at once and then inform us. We will be glad to look into the matter for you or take further steps. 
We don’t accept registrations from users who want to work in their own countries, because as part of our Basic idea of au pairing the aim of the au pair stay is to get to know another culture and language. In some countries, the government also doesn’t allow au pairs to work in their own country. 
Do you have any further questions? You didn’t find what you were looking for? 
Simply call us during our office hours or send us your questions via email support@aupairjust4you.com. We’ll try to answer your questions within 48 hours (so far, our record is 2 minutes). We will be more than happy to help you.
Some times an au pair will decide to end their stay with their host family and transfer to a new family’s home. Au pairs usually change host families when they wish to stay in their host country for a little longer and their stay at their present host family’s home is due to end. However, au pairs sometimes change families for more problematic reasons: for example, if they find they don’t get on with their host family due to irreconcilable differences. If the au pair stay is going to be terminated early, the other party should be informed as soon as possible. Both parties should adhere to the notice period outlined in the au pair contract. The notice period is usually two weeks. 
Au pairs and host families should try to organise their next steps together. This means that the family helps their au pair find a new family and vice versa. If the au pair has entered the host country on a visa, the relevant authorities need to be contacted to ensure that the au pair can stay legally in the host country. 
Our suggestions:
  • Talking Really Helps! Many Problems And Misunderstandings Can Be Avoided If Host Families And Au Pairs Talk Things Over Right From The Start.
  • Help Each Other! If A Change Of Au Pairs Or Families Is Necessary, Both Parties Should Help Each Other Find A New Au Pair And Host Family. 
    Costs
The necessary costs of the au pair stay can differ widely for the host family and au pair depending on the legal arrangements in the host country. However, here is an overview of the costs which you are likely to meet:
All au pairs in the search results are listed in order of their last login. This way, everyone will have the chance to be at the top of the list if he or she regularly logs in and answers received messages.
After the registration and even during the course of their search for an au pair, some host families search for their own profiles in order to make sure that they have done everything correctly and that their profiles will be found by the au pairs. For this purpose, you need to stand in the shoes of an au pair whose profile corresponds with the criteria you indicated in your own profile. 
After clicking on “Find a family”, use the answer “I live in” to indicate the country that you wish your au pair to come from, and “I would like to be an au pair in” to indicate the country in which you as a host family live in. If you wish to find your profile on the first pages, please remember to log into your profile first. The profiles are sorted according to the last login, the most recent at the top.
As part of our Quality Assurance Measures, you can only send a limited number of applications within a certain period of time. Instead of receiving a vast number of random messages, our users should only be receiving serious applications from suitable au pairs and host families, mainly because too many messages means an unnecessary amount of extra effort and expense for our users. The limit is only enforced for applications, (these being the first message that an au pair or host family receives). Thus, you can continue to send as many messages in ongoing conversations as you want. The maximum amount of applications you can send is calculated on an individual basis, and depends on how many you try to send over a set period of time. We recommend that you regularly log into your profile to see when you can start sending applications again. Or simply become a Premium Member to send 4 times the amount of applications that regular users can send.
To be a Au Pair you must be between 18 and 30 years old, unmarried with no children, going abroad for a temporary period of time and living with a host family and have experience taking care of children. You’ll need to have completed secondary school, no criminal background. Above all, if you love kids, this could be your chance to experience something out of the ordinary. 
Cultural exchange is at the root of the au pair programme. Incidentally, the term au pair is French and means “by mutual agreement”. Therefore, au pairs receive a pocket money, live free of charge with their host families, just as regular family members, and share meals with the families. The monetary allowance and amount of working hours are defined by the regulation of the respective host country. During the duration of your Au pair stay, the host family has to accept you as a member of their family but not like a domestic. 
Your host family will depend on you for responsible childcare, and you’ll rely on each other to make it a truly intercultural experience. 
Not only will you make new friends and gain valuable work experience, it is also an ideal opportunity to learn to speak another language fluently and explore the local cultures. There are fantastic benefits that being an au pair offers, and make a difference in children’s lives. All these are advantages – even for their future careers.
As an au pair, you will be living with your host family like a regular family member assuming daily tasks throughout your stay with them. As a son or daughter for a defined period of time, you are primarily in charge of childcare, a task which requires a great sense of responsibility on your part. Furthermore, you will help with light housework related to childcare, such as:
  • Preparing The Children’s Meals
  • Washing And Ironing Their Laundry And Putting It Back Into The Wardrobes
  • Helping The Children Tidy Up Their Rooms
  • Taking The Children To School Or Their Spare Time Activities And Back Home
  • Helping Them With Their Homework And Supporting Their School Development 
    However, You Should Not Only Be Aware Of Your Duties, But Also Of Your Rights: An Au Pair Is Neither A Nanny Nor A Home Help Or Carer For The Elderly. He Or She Is No Employee, But Must Be Considered A Fully Adequate Family Member Throughout His Or Her Entire Stay As An Au Pair.
  • You Wish To Get To Know A Different Culture And Explore A Foreign Country?
  • You Intend To Improve Your Language Skills In Your Host Country And Gain New Important Experience For Your Personal And Professional Future?
  • You Love Caring For Children?
The info host family section will help you thoroughly get to know the culture and language of your host country. At the same time, you will live with your host family like a “big brother or sister for a defined period of time”, having close persons who support you while you are abroad. 
Au pairing entails much joy and fun, however, also a great deal of responsibility, especially when it comes to childcare. Therefore, it is very important that you love to assume responsibility and are not afraid of new challenges. After all, it can be very life-enhancing for an au pair to tackle challenges. You will get a more detailed overview of the au pair experience by reading our Au pair stories our au pairs and host families have sent us.
No, as an au pair you will not receive a salary. Your host family will pay you a certain a amount pocket money. It varies according to the relevant host country and partly depends on your working hours.
Costs incurring in the au pair’s home country, are to be paid by the boy or girl. They may include: expenses for visa or medical checks. Furthermore, the au pair pays the travel costs by himself or herself. In most countries, au pairs also bear the costs for their language courses. This, however, depends on the relevant host country. We recommend that host families contribute to the expenses of the language course and return trip. 
As an au pair, you always need to stick to the regulations of your host country. You will find the most important regulations concerning your stay as an au pair in our info host countries Good to know: In our Tips for au pairs you will find useful information regarding your au pair placement. Thus, you can make sure that you will have a great time throughout your stay.
To prepare for the stay of your au pair in the best possible way, you should gather sufficient information on the regulations of your country governing au pair placements. You need to bear in mind that it is always the regulations of the host country which apply to your au pair and visa information. Our info host families section provides more detailed information on the number of working hours and the amount of pocket money in the different host countries. Additionally, there are practical issues you need to consider, for instance the question of whether you can offer an individual room to your au pair. 
You should discuss the future tasks of your au pair beforehand and draw a weekly rota together. Our tip: if possible, take a few days off to help your au pair get used to his or her daily working routine. Should you be a single parent, you also need to bear in mind that, in order to be able to host an au pair, at least one of your children should permanently be living in your household.
A host family is a family consisting of at least one parent and one child under the age of 16 that invites an Au pair from a foreign country for a specified period of time. The au pair lives “on equal terms” with the other members of the family and in return for food, board, and a salary, cares for children and does light housework (the amount of pocket money and working hours are defined by info host families policies). Hosting an au pair is considered a program of cultural exchange, by no means an employment contract. Placement of the au pair shall initially be for a period not exceeding one year, but may be extended to permit a maximum stay of two years. Host family responsibilities
  • Provide Three Meals A Day, A Private Bedroom And, If Possible, A Private Bathroom
  • Provide Weekly Or Monthly Pocket Money (An Amount Of Pocket Money Depends On The Host Country)
  • Provide Time Off – At Least One Day A Week (Depending On The Country)
  • Provide Paid Holiday – The Length Of Holiday Depends On The Agreement With The Au Pair And The Specific Country
  • Provide Adequate Opportunities For The Au Pair To Participate In A Language Course And – In Some Countries – To Cover The Costs Of The Course.
  • Provide Adequate Health, Accident, Repatriation And Liability Insurance During The Time The Au Pair And Host Family Are Sharing The Cultural Exchange
  • Register The Au Pair With The Appropriate Authorities (If Required) To Ensure The Au Pair Is Legally Registered At All Times And/Or Apply For The Required Visa Or Residence Permit
It is important that you choose an au pair who really matches your family. After all, the au pair experience involves an intense relationship that needs to be based on mutual trust. You will be entrusted with a new family member coming from a different cultural background. At the same time, you will entrust your au pair with your children. In this context, mutual respect, a thorough communication, clear rules and basic affinity are very important for a successful integration of your au pair into your family. 
Please note: Au pairs are neither nannies, nor hired household helps. In contrast to a regular employment relationship, au pairs live with their host families like fully integrated family members, albeit for a limited period of time. Your au pair will share your daily routine and help you with light housework, just as any other member of your family would. As a “big brother or sister”, your au pair will usually become an important figure in the lives of your children. And just as your au pair will be learning a lot about a new language and culture, your family will also gain significant insights into the culture, language, customs and traditions of your au pair’s country of origin.
Any family with at least one child aged 16 or younger living in the same household may host an au pair. The same applies for single-parent families. A host family should provide an extra room for the au pair, as well as sufficient financial resources to cover costs for pocket money, free board and lodging, as well as necessary insurances. The host family will treat their au pair like a family member for a defined period of time and accept the au pair’s help with childcare and light household tasks. Furthermore, the family are interested in an intercultural exchange, helping their au pair improve his or her knowledge of the relevant language. For this purpose, the au pair is given the opportunity to participate in a language course during the au pair stay. The family speak the official language of the host country at home. This is typically not the first language of the au pair. The host family should be open-minded with regard to the au pair’s cultural background and allow their au pair to practice his or her religion. 
Further requirements for host families vary according to the relevant host country. Host families should consult our section info host families policies and do our Quick Check to find out if they meet all necessary requirements.
As a host family, you provide free board and lodging (in the latter case, an individual room) for your au pair plus the specified amount of the pocket money usually offered in your country. In some countries, host families also need to pay for an au pair insurance policy. 
The au pair is responsible for paying for his or her own travel expenses. In most countries, the au pair also needs to cover the costs for the language course. However, this depends on the respective host country. We aupairjust4you recommend that au pairs and host families split the cost of the language course, as well as the return trip. We believe that the party in a financially stronger position should help the party with fewer resources.
Registration is free and easy. Simply go to the registration page and fill out the short form for either a job seeker or family account. 
You will then receive an email asking you to validate your email account and it will also contain your account password. 
You will then be able to sign in to your account and begin using the site.
You register on aupairjust4you to find a matching au pair or host family. For this purpose, you create your individual profile free of charge. As soon as you have created your profile, your FastFind will display matching profiles according to your search criteria. Furthermore, you can contact every au pair or host family within the secure area of the aupairjust4you messaging system right after registration. To let an au pair or a host family know that you are interested, you can simply send them a standard message. To exchange personal contact details, one of you can become a Premium Member.
A Paid Member is someone who has paid a membership fee and whose membership is currently active.Click here to learn more about how to become a Member.. Membership makes it possible to easily contact au pairs, nannies or families, helping you to quickly find the best match.Memberships are purchased for specific periods of time which means a paid member can contact either Au pairs, Nannies or Families through the aupairjust4you web service during the time their membership is active.As a Premium Member you can directly contact au pairs / host families for a minimum one months period and exchange the personal information necessary to finalise your au pair contract. The Premium Membership ends automatically after your select subscription and does not need to be cancelled. 
The type of access granted is determined by whether you are registered as a Family, Au Pair or Nanny. The duration of access is dependent upon the membership period purchased.
We do not charge any placement fees as such – as au pairs and host families carry out their individual search. For this purpose, our users enter into direct contact by exchanging messages. To be able to exchange personal messages, it is necessary that both of parties is a Premium Member. For a one-off payment of 35 euros (€), our users can subscribe to a Premium Membership for one moths. 
As Premium Member you can directly contact au pairs / host families for a minimum one months period and exchange the personal information necessary to finalise your au pair contract. The Premium Membership ends automatically after your select subscription and does not need to be cancelled. 
Premium Membership is the most efficient and effective way to search with aupairjust4you. As a Premium Member you can send Personal Messages to all au pairs or host families and receive their Personal Messages in return. Establish personal contact with your favourite au pairs or host families today.
Our members of staff continually check profile data in terms of completeness and plausibility. Furthermore, we ensure that every user holds only one active profile and respects the basic idea of au pairing. In some cases, we may ask for proofs of identity. Profiles which do not correspond to the basic idea of au pairing or do not meet our plausibility criteria are refused. Profiles which have been inactive for a certain period of time are automatically deleted. 
By entering into direct contact (for example by phone, Skype, etc.), au pairs and host families can find out if they get along well with each other and if they meet mutual expectations. Users specify and agree upon all conditions of the au pair placement by their own initiative and together with their contracting party. 
Aupairjust4you offers much useful information on the website on how to plan and manage an au pair stay. Thus, our users can download a model au pair contract from our site, for instance. The aupairjust4you is also always gladly at your disposal to offer live support, should you have any questions or should you be facing difficulties.
Aupairjust4you does not provide this kind of support. However, our highly experienced team will gladly help you by phone or email, should any difficulties arise during the au pair stay. You can reach us from anywhere in the world. Moreover, we provide many answers to questions concerning the au pair placement on our website. 
From our experience, a frank and open-minded conversation generally helps resolve most misunderstandings and conflicts between au pairs and host families. In this context, it is also a good idea to ask your friends and family for advice. Thanks to email, Skype and phone service, au pairs can nowadays easily get in touch with their loved ones. While abroad, they can stay in touch with their friends and relatives without any difficulty and turn to them at any time, if conflicts arise. Our team is certainly always gladly at your disposal support@aupairjust4you.com, should you need our help.
FastFind is a personalized collection of search results based on your preferences as set in your profile combined with the FastFind filters you engage. To find your FastFind, click the “My Account” tab and move down and right to the FastFind link, to access your FastFind results. To further refine your results, use the filters found along the left side of the screen. 
FastFind is a quick way to narrow down your options so you can easily find what you want. Each day we’ll send you an email with your FastFind results based on new registrations matching your preferences. If you don’t want to receive this email, just opt out in the Preferences section under the My Account tab. 
If you’re not seeking childcare positions or providers, you will want to use the custom search feature found under the Hire and Find Jobs tabs. The custom search provides results for housekeeper, senior caregiver, tutoring, pet sitting and personal assistant jobs and providers.
Au pairs and host families search for a desirable match on aupairjust4you on their own initiative. For this purpose, they register free of charge and create an individual profile. In the profile, they select certain search criteria, for instance, their preferred host country, their country of residence or their languages. By defining their search criteria, users allow their FastFind to automatically display matching profiles. Furthermore, Aupairjust4you informs all of its users of matching new registrations by sending a corresponding message, the Daily Update – which is delivered to your designated e-mail address. 
As soon as the au pair or host family have found a matching profile, they can enter into contact with each other. For this purpose, they simply send a standard message to their preferred candidate, expressing their interest. If either of the two parties is a Premium Member, they can also start exchanging personal messages. In addition to this selection functionality, aupairjust4you also provides its users with all kinds of useful information and tips concerning the ins and outs of au pair placement – from legal regulations and requirements in different countries, to suggestions for successful au pair contracts, ideas on how to choose the best au pair or host family. The aupairjust4you Team also gladly answers any further questions you may have by phone and email.
When you pay with iDEAL, you use online banking from one of the participating banks. Wherever you see the iDEAL logo in a webshop, you can pay with iDEAL. Your payment will takes just a few steps:
  • You select iDEAL as your payment method.
  • You select your bank.
  • You are forwarded to the online banking offered by your bank, where you login as you are used to.
  • Your payment details are already completed and all you have to do is approve the payment.
  • Your bank immediately displays a payment confirmation.
  • You return to the webshop and your order and payment have succeeded!